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Add a Net Promoter Score® (NPS®) element to measure the loyalty that exists between your organization and your customers. |
Example of an NPS Element
Settings
- Enter the element Label; this is displayed to the respondent on the survey.
- [A] Use piped text to insert custom/dynamic content into a question label.
- If desired, choose an Icon Group to display visual clues to the respondents. Options include stars (star outline/filled), thumbs (thumbs up/down), or faces (sad face/happy face).
- The Range Labels default to Not Likely and Extremely Likely; these can be edited if you prefer other labels.
- Range Values for the NPS element are standard/predefined.
- In the Advanced Options, you can:
- Uncheck Required if the element is optional; when this setting is not checked the question will be labelled as Optional on the survey. The Required setting will be turned on, by default.
- Uncheck Show Range Labels if you do not want the text labels for the range to be displayed on the question.
- Set the element to Hide from reporting; when this setting is applied, only users with View Hidden Fields access will be able to view the data that is collected.
- Insert help text, which is displayed below the question label, and can be used to provide additional instructions or clarification.
- Add JavaScript to trigger a behavior or validation on the form, based on certain events tied to the survey or a question.
- Check the Create Another checkbox if you would like to add another element of this type after you save the one you are creating; it will be positioned immediately after the element you've just added.
Click on Save when you have configured the settings for the element.
